Frequently Asked Questions
Everything you need to know about shopping with HIC
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, HIC ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
Are my personal and payment details secure?
Yes, we use industry-standard SSL encryption and secure payment gateways to ensure that your personal information and transaction details are fully protected.